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SX Support Plans
Flexible service plans to optimise your system’s reliability, minimise downtime, and extend instrument life.
Explore Our SX Support Plan Options
Applied Photophysics SX Support Plans are designed to maintain peak system performance through regular preventative maintenance, rapid technical support, and access to priority services. For over 50 years, SX stopped-flow systems have proven to be among the most reliable and best-performing in their class. Our SX Support Plans are carefully tailored to offer the right level of coverage to match your operational demands, frequency of use, and budget.
Each SX Support Plan includes a scheduled preventative maintenance (PM) visit to safeguard instrument reliability and ensure your system is optimised for the collection of high-quality, accurate data. For the SX platform, one preventative maintenance visit is provided over the term of the contract. Visits may be scheduled around the anniversary of the previous service, at your convenience or within a one-month window for flexible plans, while fixed plans are scheduled in advance. All travel and labour costs are included, along with a preventative maintenance service pack to ensure all standard parts are replaced and your system continues to perform to specification.
Choose from Standard or Economy coverage to suit your laboratory’s needs!
| FEATURE | STANDARD | ECONOMY |
|---|---|---|
| Duration (Months) | 12, 24, 36 | 12, 24, 36 |
| Preventative Maintenance Visit | ✓ (Flexible) | ✓ (Fixed) |
| One PM Service Pack (Consumables) | ✓ | ✓ |
| Discounted Consumables, Accessories, and Spares | 10% | 5% |
| Discounted Additional Visits for Service and Training | 20% | 10% |
| Discounted OQ/PQ Validation Certificate | 15% | – |
| Priority Technical and Applications Support | ✓ | ✓ |
| Remote Assistance | Up to 10 hours per contract term | Up to 5 hours per contract term |
| Factory Repair Service (Parts Discount) | 50% discount | 20% discount |
| Factory Repair Service (Labour Charges) | 2 hours free, then 20% off | 2 hours free |
| Access to Exclusive Support Resources | ✓ | ✓ |
| Priority Dispatch Service | ✓ | ✓ |
Not sure which SX Support Plan fits your needs?
Features
Each SX20 Support Plan includes a range of services designed to safeguard your system’s reliability, maximise uptime, and support your laboratory’s success. Below you’ll find a detailed overview of what’s included.
Remote Assistance
- Support plan holders are entitled to a number of complimentary hours of remote assistance, allowing our technical specialists to securely connect to your SX system to diagnose and resolve issues quickly.
- Remote access minimises downtime, reduces the need for on-site intervention, and provides fast, effective troubleshooting as part of the support plan.
Priority Technical and Applications Support
- Support plan holders benefit from priority access to the Applied Photophysics Helpdesk, staffed by scientists and engineers with extensive experience of SX stopped-flow systems.
- The Helpdesk offers expert troubleshooting, applications advice, and guidance, ensuring that any technical queries are responded to within 24 working hours to minimise disruption to laboratory activities.
Factory Repair Service
- The Applied Photophysics Factory Repair Service. The service includes two hours of complimentary labour for repairs, with discounted rates available for additional labour time and parts depending on the plan held.
- Repairs are typically completed within 24–72 hours of receipt of the returned instrument, helping to minimise downtime and ensure rapid return to operation.
Discounted OQ/PQ Validation Certificate
- Support plan holders may benefit from discounted OQ/PQ (Operational Qualification/Performance Qualification) validation services, enabling laboratories to maintain regulatory compliance and system performance standards.
- The validation ensures the SX system continues to operate within the defined specifications required for quality assurance.
Access to Exclusive Support Resources
- Support plan holders gain access to a library of exclusive Applied Photophysics technical resources, including user manuals, troubleshooting guides, standard operating procedures, and technical bulletins.
- These resources support optimal use and maintenance of the SX system and provide ongoing technical guidance throughout the term of the support plan.
Priority Dispatch Service
- Support plan holders benefit from priority dispatch of standard catalogue items, with orders placed before 12:00 GMT processed and shipped on the same day.
- This ensures critical parts and consumables are delivered as quickly as possible to support continuous laboratory operations and minimise instrument downtime.
Explore Our SX Range
