Service & Support

A fully trained service engineer installs every system to ensure that the highest quality data is generated from day one. Installation is followed by a basic training program to familiarize users new to the technology.

A team of experienced application specialists provide continuing support to assist with application-related enquiries and provide basic and advanced training upon request.

We are pleased to offer a five-year warranty on all our capital products, giving you long-term protection and peace of mind. This warranty covers parts and labour for eligible repairs, ensuring your instrument remains in excellent working condition.

To maintain warranty validity and keep your system performing at its best, a Support Plan is required. In rare cases, an annual Preventive Maintenance (PM) service may be sufficient, but a full Support Plan is the best way to ensure continued coverage and optimal performance.

Maximise Your Coverage with a Support Plan

A Support Plan is the most effective way to protect your instrument, minimise downtime, and maintain peak performance. It not only keeps your warranty valid but also provides additional benefits, including:

• Annual preventive maintenance, including calibration and servicing
• Priority technical support for rapid issue resolution
• Discounts on spare parts and services
• Emergency call-out options for urgent assistance

With a Support Plan, you get complete peace of mind, knowing that your instrument is covered, well-maintained, and always performing at its best.

Get in touch today at support@photophysics.com to discuss the best Support Plan for your needs.

For full details on coverage, exclusions, and terms, click here.