FAQS

Will my new SUPR-DSF instrument come with a warranty? 

• Yes! As of July 1st, 2024, all new instruments purchased from Applied Photophysics are covered by a five-year warranty. This includes all Chirascan, SX, and SUPR products. The warranty is maintained so long as the customer maintains an annual maintenance plan without lapse.
• Warranty details can be found here

What kind of technical support is available for the SUPR-DSF? 

• Comprehensive technical support is available via Applied Photophysics, including training, troubleshooting, and applications support from experienced scientists.
• Just reach out to Support@photophysics.com

What are the maintenance requirements for the SUPR-DSF? 

• The SUPR-DSF requires minimal maintenance and calibration by the user, ensuring reliable performance for many years when basic usage and care instructions are followed. A single preventive maintenance visit per year is recommended.
• Detailed guidelines can be found in the user manual. 

How do I troubleshoot low signal-to-noise in my experiments? 

• Low signal-to-noise can typically be addressed by optimizing sample concentration, ensuring proper plate sealing (and absence of fingerprints!), or selecting an interference-free fluorescence range within the instrument’s detection window. Buffer composition can also sometimes be a factor if fluorescent excipients are included; the use of buffer blanks is encouraged, and they may be subtracted from the sample spectra.
• Our support team is available to assist with troubleshooting.